I have some horrible experience about Justhost. Simply they are worst, scam and rubbish hosting. All of my websites are down. They lie about Backup. Daily 3/4 hours downtime. Whenever I ask to their live support they don't speak. Whenever I email them always they say old song like,
"Hi Mir Ali,
Please do not worry, the server where your account is located is being rebooted now. Your site will go live in the nearest time.
Please sorry for the temporary inconveniences.
--
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Kind regards,
Vernon Sloboden
Just Host
www.justhost.com"
"Dear Mir Ali,
Please accept our apologies for the inconveniences.
We will attempt to provide the services 24 hours a day, 7 days a week for as long as you have paid for them. Sometimes, however, for a number of reasons, the services may be unavailable to you. You must recognize and acknowledge that due to the nature of web hosting technology, occasional unavailability of the services cannot be avoided. Sometimes there are equipment malfunctions. At other times we undertake periodic maintenance procedures or repairs. Still other times, there are causes beyond our control like power failures, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network traffic and other occurrences. We have not promised to provide you with uninterrupted service.
Thank you for your understanding. Please be patient and wait for a while."
"J.J.: [2:22:58 AM] Welcome to our real-time support chat. It is my intention to provide you with excellent Service and Quality. Please be patient as we are often assisting multiple clients, and it may take a few moments to respond to you after each of your responses.
Robert: [2:22:58 AM] why your site is always down? http://emailscam.net/
J.J.: [2:24:15 AM] Let me check on that server for you and see what the issue might be with the site
Robert: [2:26:16 AM] ?
J.J.: [2:26:25 AM] After checking the notes from the server team on the account, it looks like your server is currently having an issue of some kind. The server team is currently working on it, and the last notes that they left indicated that they should either have the issue resolved or have more information for us in about 20-30 more minutes from now. I really do apologize for the inconvenience"
More about their song,
"Reply
support@justhost.com to Greg
show details Sep 6 (12 days ago)
Hi Greg,
Let us calmly sort out your problem. You are writing that you have a problem with access to the site http://emailscam.net/
To check and solve your problem, we will need a little bit of your help.
I advise you to clear your browser cache and cookies .Also try to refresh the page by Ctrl+F5. Try to use another browser as well, I am using Mozilla Firefox and do not face any problems. But if you still experience these troubles, please run the following commands in your command prompt and show me the results:
1) For Windows machines the command prompt is at "Start -> Run", then type "cmd" and hit enter, then type the command above and show its results to us. tracert emailscam.net
2) For Mac machines it's under "Applications-> Utilites >Terminal.app", just run the second command and show its results to us. traceroute emailscam.net
3) For Linux machines it's under "Applications->Accessories->Terminal", just run the second command and show its results to us. traceroute emailscam.net"
"Dear Greg,
We are not lie to you. Perhaps the server had some temporary problems but now we are checked everything and the server working fine, so your site should up and running.
Do you still expecting some problems with your site?"
"greg: [2:27:27 AM] All sites are down
[2:27:33 AM] And you are not answering!!!!
[2:28:07 AM] ????
Tom R.: [2:28:25 AM] one minute wile i look into this
greg: [2:28:47 AM] It is 5 minutes passed and you still tellig 1 minute. What I will say you?
Tom R.: [2:29:40 AM] have patience wile i try and find out what is going on
greg: [2:30:16 AM] You are a great liar
[2:30:52 AM] tell me what is going on?
Tom R.: [2:31:01 AM] i do not know at this time
greg: [2:31:11 AM] what is going?
[2:31:15 AM] why my sites are down?"
"Bill: [2:07:26 AM] We apologize for the inconvenience we always try to put maintenance off until the evening hours to minimize the inconvenience to our customers, due to an emergency an admin has the server down investigating a performance issue.
[2:07:25 AM] He has noted the server should be back up in about 1-2 hours. If he encounters additional complications he will re-note the server with a new time frame. Please attempt to log back into your account periodically over the next 1-2 hours.
[2:07:26 AM] If you are unable to access your account after an hour please feel free to contact us again for an update. Again we appreciate your patience and apologize for any inconvenience this may have caused you."
"J.J.: [2:42:54 AM] Welcome to our real-time support chat. It is my intention to provide you with excellent Service and Quality. Please be patient as we are often assisting multiple clients, and it may take a few moments to respond to you after each of your responses.
Arju: [2:42:54 AM] Site is down http://resortbahamas.com/
[2:43:11 AM] you there? urgent issue, site down
J.J.: [2:43:40 AM] Hello! Let me take a look at the server your site is hosted on and see if there have been any issues, just one moment please
Arju: [2:43:43 AM] ???????????????/
[2:44:26 AM] ?
[2:45:43 AM] ????
[2:45:49 AM] why you are not answering?
[2:47:13 AM] what the rubbish you are?"
And then from support@justhost.com they mailed as,
"HI Mohammad,
There are some temporary problems with our cl153.justhost.com
We are resolving this issue and are doing our best.
Sorry for the inconveniences."
"Dear Greg,
We are doing our best to resolve the problem as soon as possible. Meanwhile, your patience is much appreciated. Thank you.
--
--
--
Kind regards,
Ira Alberto
Just Host"
"support@justhost.com to Greg
show details Jul 29
Hi Greg,
We sincerely apologize for the problems with cl153 server.
A lot of HTTP requests and I/O errors caused server overloading.
In other words the server where your account is located on , required file system integrity check. http://en.wikipedia.org/wiki/Fsck that was successfully completed.
Everything seems to be fixed now and all sites should be working fine.
Can you please confirm your site is ok now?
Please excuse us for the inconveniences."
Here is about other people's opinion
"
OMG Don't Even Go There
They had most of my sites down daily. Recently they suspended my account with NO notification and took down all my sites. After waiting hours on the phone they said my usage was too high even though I have unlimited bandwidth and domains. That is all a bunch of crap. I told them when I signed up there was Nothing about usage and they had to the right to suspend me for this? I am so fed up and lost a ton of business. So they took me down with a ton of work lost. I highly recommend to stay away from them."
"
Horrible and ridiculous
I have to confess i went with them because they are a cheap hosting company. But never expected they will have such a cheap server. We get atleast 1 hour down time everyday. This is horrible in today's hosting. I have never seen any other company give such horrible hosting. I was cheated i will never ever recommend them to anyone. Even if they give their hosting for 10$ per year don't take it. It is not even worth that much money."
'
Just Host gave out my personal information to third parties
Just Host gave out my personal information to third parties without checking with me or even advising me that third parties had contacted them. This contravened the Data Protection Act. they gave me a new password that they had already given to the third party and I continued to use this not knowing this had been given out. I only found it by accident when I found a past ticket and saw the complete conversation that had taken place. I contacted them and they refused to deal with my complaint. they refused to give me the name of the person involved in their data protection. They also awarded me 3 months free hosting when I told them I was cancelling - which htey didn't apply to my account and kept sending me reminders for the website invoice. They refused to listen when I told them I had 3 months free. They then started referring to a website they had already cancelled due to them believing a third party when they were telling lies about copyright. I have been the victim of 2 fraud attacks on both my websites and they have freely allowed people access to my personal details and believed them in relation to copyright theft - WHEN BOTH PROVIDED NO EVIDENCE. I have cancelled my Justhost web hosting and will take my business to another provider - Laughing Squid who are excellent and I have no problem with them at all."
"
RUN !! DO NOT USE THIS COMPANY!!
This place is a SCAM!! They make claims they dont hold up to and try to force customers into dedicated hosting. I have been with them for 2 years. About a yr ago this all started with the "suspending sites" and trying to force you into dedicated hosting. funny thing is the sites they suspend are big in name, however only take a couple hundred hits per month. It takes them forever to respond to the issue via E-Mail which is the ONLY way to contact supprt. I am starting to move all my sites to another server , but is so time consuming is the only reason I hadnt done this yet. BEWARE!! DO NOT, I repeat DO NOT be scammed by this company!! Take your bussiness elsewhere!! you will be Much Happier!!!!!!!!!!!!!!!!!
Biggest Pro: NONE!
Biggest Con: SCAM into Dedicated Hosting!"
"
Just Host is a JOKE!
DO NOT USE JUSTHOST!
I have enough bad experience with them in 2 months to write a novel, take my word for it.
Also, I am yet to receive my refund for pro-rated service.
If you want more detailed information I would be happy to share, email me at: info {at} adeptdesigns {dot} com
Biggest Pro: NONE
Biggest Con: EVERYTHING"
"
Very Poor Service
We are not very experienced at starting up a website and it can be very confusing, which is my customer support is vital. Both my wife and I asked questions by email and by telephone to get our email account up and running.
After 2 weeks we finally ran out of patience and called in a local company to come and help us. He came in and sorted it out for us (£120). He told us and I quote "You would have had no chance at sorting the problem out with the information they were giving you"
We had cut and pasted our live chat sessions so it is not like we were passing on the wrong info either.
I would avoid these guys and go to someone who knows what they are talking about."
